Do you have a question? If so, please first check our FAQ below.
If you don’t see an answer to your question, please do not hesitate to contact us at: info@dutchbone.com.

CONSUMERS

What are the opening hours of your showroom?

Our opening hours are Monday – Friday from 9 am to 5 pm. Our showroom is located at Rak 20, 1551 NA in Westzaan, the Netherlands. (Please note that we are closed on Dutch public holidays.)

Can I buy products directly in your showroom?

Sorry, but this is not possible. We are a wholesale company and this means that we don’t sell directly to consumers. Of course, you are more than welcome to visit our showroom. And we will be very happy to provide you with addresses where you can buy our products. Check our dealer finder to find a dealer located near to you.

Do you know if a particular product is in stock at a certain dealer?

Unfortunately, our stock system is not connected to our dealers’ systems. This means we don’t have information about products that are in stock at our dealers. The easiest way to find out is to contact the dealer directly.

What is the procedure to follow if I have a complaint about a product I have just purchased?

Please contact your dealer should you have any complaints. In turn, the dealer will contact us to solve the problem.

What’s the best way to remove stains from my furniture?

Please visit the stain removal guide at james.eu for maintenance and cleaning. James is specialised in the maintenance and cleaning of carpets, rugs and upholstery.
Dutchbone has no control over, and therefore cannot assume responsibility for, the products and results of James products. If you are not sure what to do, first consult the James Stain Line (+31 (0)77-327 8007) for expert advice.

DEALERS

I am interested in becoming a dealer. What should I do?

Please send us an e-mail at info@dutchbone.com. Make sure to include your company details and your list of wishes. One of our account managers will contact you.

I have already paid the proforma invoice but I received another invoice for the same delivery.

You will receive a proforma invoice before delivery, a proforma invoice is based on advance payment. Once we have delivered your order we will automatically send you an official final invoice for your records.

I would like to place an order. Is everything in stock?

Please use our dealer login for stock information. If you don’t have a dealer login yet, please request one by sending us an e-mail.

I have a complaint. What should I do?

Please send us an e-mail about your complaint. Please include the product details, the order number and pictures of the product. We will contact you to solve the problem.

I have placed an order but have not received a confirmation. What has happened?

– We did not receive your order, please re-send it.
– Or, there may be a financial issue. Please contact us directly by phone: +31 (0)75 6146020